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FAQ

  • MATERIALS
    We use 925 sterling silver, which is the purest silver for jewelry making. We create custom gold orders for all our designs, contact us for more details.
  • UNISEX DESIGN
    Our jewelry is created to wear by both men and women.
  • JEWELRY CREATION
    We design and hand craft each piece of jewelry in Dineros studio. By using only the finest materials we assure quality. Read more about our exact process - our story
  • RECIEVING YOUR ORDER
    Every order is custom made in our studio and will take a few days and up to two weeks to be prepared. Contact us to check a specific jewelry delivery time Domestic orders (inside Israel) arrives within 2-9 business days after shipping, depending on the shipping method. ​ International deliveries arrives within 14-21 business days after shipping. You can find our entire shipping policy here.
  • JEWELRY SIZING
    Check out our detailed sizing guide to find your ring size at home.
  • 30 DAYS EXCHANGE AND RETURN
    jewelry can be exchanged or returned within a time period of 30 days after delivery. Check our detailed exchange and returns policy for additional information.
  • TAKING CARE OF YOUR JEWELRY
    1. Avoid wearing the jewelry while doing physical work which can cause scratches or dents. 2. Make sure the jewelry doesn't fall down from a height, it can cause a dent. 3. when wearing bangle bracelets - Gently fit the bracelet once so you can remove and wear it without changing its shape. We highly recommend it because bracelet that is repeatedly being open and closed becomes weak and can eventually break.
  • I RECEIVED MY RING BUT IT SOESN'T FIT
    If your ring does not fit, we can replace it with a new one in your desired size. Contact us for consultation stating your name, address, order number, the ring size you currently have and the new size you want, if you know it.
  • MY RING LOST ITS ROUNDNESS
    Silver is a bit flexible in addition to being one of the strongest noble metals. A bent might happen from a strong hit but it’s very easy to fix. There are a few options: 1. We have an easy hack you can perform at home, contact us and we will walk you through it. 2. Visiting a local jewelry shop for a quick correction. 3. Send the piece back to us. We will fix it for free, excluding a small shipping fee. Contact us for more details.
  • THE RING I WANT DOES'T COME IN MY SIZE
    Please write us a short note through the Contact us section. We can create a custom sized ring for you.
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